Renewal Manager

Recurring revenue from subscriptions, premiums and maintenance agreements is prized for its predictability, but most renewal processes have historically been error-prone manual or impersonal automated processes that led to dissatisfied customers and lost revenue.

The problem is compounded by the complexity of different renewal/support SKUs for products, customer-specific discounts, add-on sales, and customers who want co-terminus renewals. It’s very easy to get into a billing mess with low renewal rates.

Comity Designs has worked with leading companies to develop Renewals Manager, a powerful solution that improves renewal rates by automating renewal processes and bringing visibility and predictability back to renewal revenues.

Move from Reactive to Proactive Renewals

• Increase customer centricity with front office renewal processes
• Increase annual customer spend by proactively managing customer engagement
• Simple, easy to use, unified solution for all the teams involved in account management
• Powerful dashboard for complete visibility
• Monitor renewal KPIs with precision
• Extend your Sales Cloud investment with 100% Native Force.com Application

Features

Extensive Process Configuration

• Automatic creation of renewal opportunities configured your sales operations processes
• Automatically include add-on sale that are coterminous to right renewal opportunity
• Support for all sales processes, record types and multi-currency
• Configurable renewal sales processes for different business units or product attributes

Advance Product and Price Management

• Extensive product configurability to define renewable products and tie renewal SKUs to main product SKUs
• Price renewals based on customer specific discount or cost mark ups or contractual price increases

Powerful Dashboards and Reports

• Track retention, attrition and at-risk
• Understand the nuances of bookings and revenue with early and carry-over renewal information
• Analyze true upsell and downgrades from base renewal book of business
• Great granular insight into renewals by products, regions, channels, renewals team

Seamless Extension to Service Cloud

• Auto creation of asset and management of asset end date
• Auto creation of entitlements and service contracts based on need and configuration

How do I get Renewal Manager?

Get it on the Salesforce.com AppExchange, call us at 408-905-7501 or contact us now. Our CRM experts are available to assist you, and we would be more than happy to discuss your specific questions.