Cloud Storage Company

Challenge:

• Poorly integrated system and multiple legacy apps resulted in poor business user adoption
• Manual, error prone service & support processes were not scalable
• Excel-based configuration and quoting tool resulted in poor visibility

Solution:

• Sales Cloud: Integrated Partner Portal
• Service Cloud: Integrated Solutions, Customer Portal
• Custom Cloud: Advanced product configuration and quoting built natively on Force.com

Results:

• The easy to use system resulted in streamlined business processes and higher user-adoption
• By eliminating legacy systems and siloed data, a single, consolidated system of customer information was created
• Management visiblity increased dramatically